Find quick answers to your questions below...
Ordering
• Are you able to ship internationally?
• Can I attach a message with my gift card?
• Can I buy a gift card and ship it to someone else?
• Completed Orders.
• Once I place an order, will I receive a confirmation e-mail?
• Where do you ship to?
• Has my order been shipped?
• How do I track my order? Or cancel/change items in my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
My Account
• User agreement
• What do I do if my card is lost or stolen?
• How do I create an account?
• How do I edit my account information?
• Privacy Policy
• Security
• I forgot my password.
• I received the wrong product.
• What is your return policy?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What forms of payment do you accept?
• I need a copy of my receipt/invoice.
• When will my order ship and what are my shipping charges?
• When will my purchases return credit appear on my account?
• When will my credit card be charged?
• When will my order ship?
Buyer's Guide
• Are there product exclusions?
• Are there restrictions on where I can use my gift card?
• Can I buy gift cards in bulk?
• Can I purchase an item worth more than my gift card?
• Can I redeem my gift card for cash? Can I get money back?
• Can I transfer a balance from one card to another?
• Can I use the purchased gift card outside the United States?
• How can I check the balance on my gift card?
• How do I activate my gift card?
• Is the gift card re-loadable?
• Is the gift card recyclable?
• Is there a limit to the amount I can load onto a card?
• Is there an auto-reload option? If yes, how often does this occur?
• Is there an expiration date for my gift card?
• What if the card is declined?
• Will I receive Free grocery Rewards with my purchases?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
Additional Support
• How do I contact you?